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Refund and Return Policy

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REFUND AND RETURN POLICY

Last Update: 05.03.2025

[Company Name] ("Company", "we", "us", "us"), prioritizing customer satisfaction, thesoftall.com ("Website") is committed to managing the refund and return processes related to the services we offer through the Website in a transparent and fair manner. This Refund and Return Policy ("Policy") explains how your refund and return requests related to our services will be processed.

1. Refund and Return Conditions

1.1. Server Rental Services

  • Physical and Virtual Server Rental: As our server rental services are tailored to the needs of the users, refund or return requests are not accepted after the service has started. However, refunds can be considered for payments made before the start of the service, if requested.

1.2. Generators and Software

  • Licensed Software: Licensed software cannot be returned once downloaded or activated. However, if the software does not work due to a technical error, you can contact our support team and request that the problem be resolved.

  • Custom Software Development: In special software projects, reimbursement requests can be evaluated for payments made before the project starts. Requests for reimbursement after the start of the project are not accepted.

1.3. Server Components and Hardware

  • Physical Products: Purchased physical products (server components, hardware, etc.), from the date of delivery 14 days in its original packaging and undamaged. The returned products must be flawless and the original invoice must be presented.

2. Refund Request Process

Follow the steps below to request a refund:

  1. Get in Touch You have requested a refund mail@thesoftall.com e-mail address or numbers specified in the contact section and share it with us. Specify your order number and the reason for the refund in your request.

  2. Evaluation: Your request will be sent to 7 working days will be evaluated and you will be returned to you.

  3. Approval and Action: When your refund request is approved, the refund will be processed depending on your payment method 14 working days will be completed within

3. Return Process

Follow the steps below for the return of physical products:

  1. Create a Return Request: Request a refund mail@thesoftall.com e-mail address or numbers specified in the contact section and share it with us. Specify your order number and the reason for the return in your request.

  2. Return Confirmation: Once your request has been approved, you will be informed about the return address and process.

  3. Send the Product: Send the product in its original packaging and undamaged to the address indicated. The shipping costs will be covered by us in case of a return caused by a product defect.

  4. Returns Control and Refunds: Once the returned product has been checked, the refund will be processed 14 working days will be completed within

4. Exceptions

Requests for refunds or returns are not accepted in the following cases:

  • The product or service encounters a problem caused by user error,

  • Failure to return physical products in their original packaging or undamaged,

  • In case of downloading or activating licensed software,

  • After the launch of specialized software projects.

5. Contact

If you have any questions regarding your refund or return requests, please contact us via the contact details below:

This is the Refund and Return Policy, 05.03.2025 updated on this date. By continuing to use our Website, you agree to this policy.

This text is intended as a general example. It is important to consult a legal advisor for legal requirements and your specific needs.

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